Exam and pickup share a pad
Someone waiting for lenses is mixed up with someone waiting for the doctor.
Vision care
A waitlist for the optical desk.
Patients join for an exam or a glasses pickup. The desk sees the line, and WhatsApp goes out when it is their turn.
Waitlist runs the line. It does not provide eye care.
- Digital queue
- Reservations
- Room management
Waitlist
Friday · 7:42 PM
Table ready
Waiting
12
Seated
8
Avg
18m
Open
4
Waitlist
Friday · 7:42 PM
Waiting
12
Seated
8
Avg wait
18m
Open
4
- 01Waiting
Sarah
Party of 2 · 15 min
- 02Waiting
Ahmed
Party of 4 · 25 min
- 03Waiting
Emma
Party of 3 · 32 min
- 04Waiting
James
Party of 6 · 45 min
- 05Waiting
Mia
Party of 2 · 48 min
- 06Waiting
Leo
Party of 5 · 55 min
| # | Guest | Party | Wait | Status |
|---|---|---|---|---|
| 01 | Sarah | 2 | 15 min | Waiting |
| 02 | Ahmed | 4 | 25 min | Waiting |
| 03 | Emma | 3 | 32 min | Waiting |
| 04 | James | 6 | 45 min | Waiting |
| 05 | Mia | 2 | 48 min | Waiting |
| 06 | Leo | 5 | 55 min | Waiting |
Next: Sarah4 tables available · Next: Sarah
Digital queue
The live waitlist. People join from a phone, and staff see who is next.
Reservations
A booked exam and a walk-in share one list.
Room management
Call the next patient when the exam room or pickup counter is free.
The line
The showroom should not be the queue.
They ask at the frame wall
The desk repeats the wait while fitting someone else.
The room opens
The next patient is still browsing because nobody texted.
How it works
From check-in to the room.
01
They join
Scan the QR for the exam line or the pickup line.
02
They wait in the shop
The link shows their place.
03
You call them back
WhatsApp goes out when the room or the counter is ready.
On the list
What the vision list does.
Digital queue
One location, one live list. A note can say exam or pickup.
QR and link check-in
Patients join in the browser. The desk can add them by hand.
WhatsApp updates
WhatsApp sends the update. Two-way SMS is not live yet.
Reservations
Booked exams and walk-ins share the list.
Room management
This is the waiting list. Exams, prescriptions, and records stay in your clinical system.
Service numbers
Walk-ins, average wait, and Saturday rushes. You can see how the line ran.
People can join from a printed code. See the QR code queue. The same product runs the restaurant waitlist.
FAQ
Questions from the optical desk.
Can pickup and exams be one list?
Yes. Use a note on the row so the desk can tell them apart.
Does it store prescriptions?
No. It stores the waitlist row: name, phone, and place in line.