The sign-in sheet falls behind
Names pile up while the desk is still on the phone.
Urgent care
A walk-in list for the urgent care desk.
Patients join from their phone. The desk sees who is next, and WhatsApp goes out when a room is ready.
Waitlist runs the line at the desk. It does not provide medical care or decide who is seen first clinically.
- Digital queue
- Reservations
- Room management
Waitlist
Friday · 7:42 PM
Table ready
Waiting
12
Seated
8
Avg
18m
Open
4
Waitlist
Friday · 7:42 PM
Waiting
12
Seated
8
Avg wait
18m
Open
4
- 01Waiting
Sarah
Party of 2 · 15 min
- 02Waiting
Ahmed
Party of 4 · 25 min
- 03Waiting
Emma
Party of 3 · 32 min
- 04Waiting
James
Party of 6 · 45 min
- 05Waiting
Mia
Party of 2 · 48 min
- 06Waiting
Leo
Party of 5 · 55 min
| # | Guest | Party | Wait | Status |
|---|---|---|---|---|
| 01 | Sarah | 2 | 15 min | Waiting |
| 02 | Ahmed | 4 | 25 min | Waiting |
| 03 | Emma | 3 | 32 min | Waiting |
| 04 | James | 6 | 45 min | Waiting |
| 05 | Mia | 2 | 48 min | Waiting |
| 06 | Leo | 5 | 55 min | Waiting |
Next: Sarah4 tables available · Next: Sarah
Digital queue
The live waitlist. People join from a phone, and staff see who is next.
Reservations
A scheduled visit and a walk-in can share the room list.
Room management
Call the next patient when a room opens. Staff still choose the order.
The line
The waiting room should not be the queue.
People ask from the chairs
The same wait question interrupts intake.
A room opens
The next name is on paper at the other end of the desk.
How it works
From the door to the room.
01
They join
They scan the QR or the desk adds them. Name and phone land on the list.
02
They sit down
Their link shows their place, so they stop asking the desk for an update.
03
You call them
WhatsApp goes out when it is their turn. Staff still decide the order.
On the list
What the desk list does.
Digital queue
See who is waiting and how long they have been on the list. Staff choose who is next.
QR and link check-in
Join in the browser. Add a patient by hand when they cannot use a phone.
WhatsApp updates
WhatsApp sends the update. Two-way SMS is not live yet.
Reservations
Scheduled visits and walk-ins can share one list. Clinical triage stays with your staff.
Room management
The list is a waiting list. It does not chart, diagnose, or replace your intake process.
Service numbers
Walk-ins, average wait, and peak hours. You can see how the line ran.
People can join from a printed code. See the QR code queue. The same product runs the restaurant waitlist.
FAQ
Questions from the front desk.
Does this decide medical priority?
No. Your staff set the order. The list only shows who is waiting and sends the message you choose.
Is this a medical record?
No. It stores the name, phone, and place in line for the visit.
Give the desk one list.
Start for one location. The list does not replace clinical judgment.