Paper numbers get lost
Someone steps out and the window calls a ticket nobody hears.
Government offices
A waitlist for the service window.
People join from their phone instead of standing in a numbered huddle. WhatsApp goes out when a window is free.
This is a line tool for the lobby. It is not an official government system and it does not file an application.
- Digital queue
- Reservations
- Counter management
Waitlist
Friday · 7:42 PM
Table ready
Waiting
12
Seated
8
Avg
18m
Open
4
Waitlist
Friday · 7:42 PM
Waiting
12
Seated
8
Avg wait
18m
Open
4
- 01Waiting
Sarah
Party of 2 · 15 min
- 02Waiting
Ahmed
Party of 4 · 25 min
- 03Waiting
Emma
Party of 3 · 32 min
- 04Waiting
James
Party of 6 · 45 min
- 05Waiting
Mia
Party of 2 · 48 min
- 06Waiting
Leo
Party of 5 · 55 min
| # | Guest | Party | Wait | Status |
|---|---|---|---|---|
| 01 | Sarah | 2 | 15 min | Waiting |
| 02 | Ahmed | 4 | 25 min | Waiting |
| 03 | Emma | 3 | 32 min | Waiting |
| 04 | James | 6 | 45 min | Waiting |
| 05 | Mia | 2 | 48 min | Waiting |
| 06 | Leo | 5 | 55 min | Waiting |
Next: Sarah4 tables available · Next: Sarah
Digital queue
The live waitlist. People join from a phone, and staff see who is next.
Reservations
A booked appointment and a walk-in can share one list.
Counter management
Call the next person when a service window is free.
The line
The lobby should not be a rope line.
They ask which window
The desk repeats the wait all morning.
A window opens
The next person is outside.
How it works
From the lobby to the window.
01
They join
Scan the QR or get added at the information desk.
02
They sit down
The link shows their place.
03
A window is free
WhatsApp goes out. Staff still decide the order.
On the list
What the window list does.
Digital queue
See who is waiting and how long they have waited.
QR and link check-in
Join in the browser. Add someone by hand when they have no phone.
WhatsApp updates
WhatsApp sends the update. Two-way SMS is not live yet.
Reservations
A booked appointment and a walk-in can share one list.
Counter management
Applications, permits, and case files stay in the office's own system.
Service numbers
Visits, average wait, and peak windows. You can see how the line ran.
People can join from a printed code. See the QR code queue. The same product runs the restaurant waitlist.
FAQ
Questions from the lobby desk.
Does this submit a form or application?
No. It only runs the waiting line and the ready message.
Is this an official government product?
No. It is software the office can use at the window.